Back to Full home ownership with Bromford
Full home ownership with Bromford - our promise to you
Buying a home is always a huge decision. Whether it’s your first home or fifth, the team at Bromford are dedicated to guiding and supporting you throughout the process and after you have moved in.
We are proud to work within the requirements set out in the New Homes Quality Code for House Builders and are registered with the New Homes Quality Board for all of our full home ownership homes.
Bromford have embraced the New Homes Quality Code as an additional layer of consumer protection, which applies for all reservations of full home ownership homes, after 29th February 2024. This NHQB code of practice changed on the 2nd March, and the one that applies to you depends on whether you reservice before or after 2nd March. You can find both codes here and can select which one refers to you for more information.
From reservation to completion, we’ll keep you informed on both the progress of your build and the continuing legal process.
Once you have moved into your new home, in the event that you experience any issues our Customer Care team will be on hand to assist within the first two years. Bromford are committed to providing a high standard of service to our customers and we take all complaints very seriously.
Below, view additional information that we feel will assist you when purchasing your new Bromford home.
Your Buildmark Warranty and insurance cover applied to newly built homes registered with the NHBC from 1st August 2023.
We’re committed to providing safe, secure, warm homes, and we
care about the people who live in them. Our customer charter
outlines our promise to you, before, during, and after you complete
the purchase of your new Bromford home.
Complaints are important to us. We need to know if our service goes wrong, so we can put things right, learn from our mistakes and take action to prevent it from happening again.
We want to provide excellent services to all of our customers all of the time. But we know that sometimes things go wrong or the service you receive falls short of your expectations. When this happens we want to hear from you so we can put it right and prevent similar problems from happening again.
Customer choices - full home ownership
After you've reserved and been through the 14 day cooling off period you will be invited to personalise your home, subject to build stage.
