Complaints Policy

Complaints are important to us. We need to know if our service goes wrong, so we can put things right, learn from our mistakes and take action to prevent it from happening again. We capture all expressions of dissatisfaction, however made, about the standard of service, actions, or lack of action by Bromford, our colleagues, or those acting on our behalf, whether the issue affects an individual customer or a group of customers.

 

For more information on our complaints policy for Shared Ownership and Leaseholders, please visit the complaints page here. If your complaint is to do with data protection, then our data protection policy can be found here.

 

If your complaint is related to a full market sale home, please find the complaints policy here.