Your buildings insurance

If you own a share in your property or 100% of an apartment, we arrange the buildings insurance on your home and you will have to pay for this. There are some exceptions when someone else owns the freehold and another managing agent provides services. If this applies to you, we will have told you when you moved in.

Our buildings insurance policy insures the structure against loss, destruction and damage. It does not cover damage or loss to the contents of your home - you will need to insure for this.

In an emergency you should take any immediate action required to protect your property from further damage, such as boarding up, switching off gas, water or electricity.

Any settlement will be subject to the deduction of any applicable policy excess. Our current policy runs from 1st December 2025 to 30th November 2026. No excess is payable by leaseholders and shared owners for claims in this period.

To make a new claim or to discuss an existing claim under this policy, please use the contact details below quoting Bromford Housing and policy number 3395510.

• Telephone: 0161 274 9077 (out of office hours calls will be redirected).
• Email: claims@protectorinsurance.co.uk

For Claims Between 28th September 2021 and 30th November 2023

To make a new claim or to discuss an existing claim under this policy, please use the contact details below quoting Bromford Housing and policy number 2023CP000211 

• For Property Claims: Tel: 01204 860427 or Fax: 0845 070 9501
• For Liability Claims: Tel 0121 411 0533 or Fax: 0845 070 9501
• Email: tpasolutions@questgates.co.uk

Please be aware that you need to take out your own contents insurance.