Our customer sales portal is changing!

A brand new homebuying tracker to help you navigate through your home purchase

One of the biggest additions to the portal is our new Homebuying Tracker. You'll be able to see exactly where you are in the buying process, from your initial enquiry through to completion.

The tracker will show:

• Key milestones in your journey.
• Tasks that have been completed.
• Upcoming steps and actions.
• Completion dates for each stage.
• Helpful explanations of what happens during each milestone.

Benefits for you:

• A clear understanding of what comes next.
• Reduced uncertainty during the buying process.
• Greater visibility of your progress.
• Fewer phone calls and emails needed to check updates.

You'll also be able to see completed tasks marked clearly, helping you understand how far you've come and what remains to be done.

Enhanced security with two-factor authentication

Protecting your personal information is a top priority. To help keep your account secure, we're introducing two-step authentication when you log in to the portal.

After entering your email address and password, you'll receive a secure login link via email. Simply click the link to complete the login process.

Benefits for you:

• Added protection for your account and personal information.
• Greater confidence that only you can access your portal.
• A simple, secure login experience without needing a separate authentication app.

Please note, if you already have a portal account you will need to set up two factor authentication when you next log into your account. You will be prompted to do this. 

A portal that adapts to your journey

The new portal experience will become more personalised based on where you are in the buying process. Whether you're searching for a home or progressing through a purchase, the portal will prioritise the most relevant information and tools for your current stage.

Benefits for you:

• Easier access to the information most relevant to you.
• A cleaner, less cluttered experience.
• Helpful content tailored to your current needs.

As you move through your journey, new features and pages will automatically become available.

Your new document library

We're introducing a dedicated Document Library where you can view and download key documents related to your purchase. This could include reservation documents, home information and other important documents shared by your sales team.

All documents will be organised in one place and displayed in date order, making them easy to find when you need them.

Benefits for you:

• One central location for important paperwork.
• Easy access to documents whenever you need them.
• Less reliance on searching through emails.
• Home information at your fingertips.

An updated dashboard

We're refreshing the dashboard to make it easier to navigate and more useful. Your dashboard will provide a personalised overview of your progress through the homebuying process.

Once you've reserved a home, you'll see a dedicated property card on your dashboard. This will provide key information about your chosen home, including your home details and address, purchase information, Shared Ownership details, where applicable, and rent and service charge information.

Benefits for you:

• Quick access to important home information.
• A convenient summary of your purchase details.
• Easy navigation to further home information online.

You'll also be able to quickly access a summary of your current buying stage directly from the dashboard.