Our promise to you
We are committed to providing safe, secure and warm homes.
At Bromford, we are committed to providing safe, secure, warm homes and we care about the people who live in them. Prioritising the well-being of our customers and ensuring a seamless transaction is key. Below we share our promise to you, before, during and after you complete the purchase of your new Bromford home.
- Make sure you have all the information you need.
- Give you specifics about your home, like the development layout, plot boundaries, floorplans, fixtures, fittings, and heating system type.
- Explain communal areas, parking, and estimated service charges.
- Inform you about the price of your chosen home and how to apply.
- Help you get independent legal advice.
- Provide any necessary details to your mortgage company about your new home's construction.
- Guide you through the home buying process.
- Stay in touch, giving you regular updates on your new home's construction and purchase progress until you receive your keys.
- Invite you for a tour once your property has been quality checked and is ready for viewing.
- Supply you with a home demonstration video, a new home manual, and aftercare instructions to assist with your settling-in process.
- Assist you with a supportive after-care service to help you settle comfortably and thrive in your new home.
- Offer out-of-hours support throughout your warranty period.
- Support you in engaging with your community effectively.
- Provide guidance on transitioning to full home ownership, empowering you to purchase additional shares in your home when the opportunity arises and the time is right for you.