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Privacy policy

Bromford Homes is part of Bromford Housing Group Ltd. This includes Bromford Housing Association Ltd, Fosseway Housing Association Ltd and Bromford Home Ownership Ltd (trading as Bromford Living, Bromford Support and Bromford Homes). Bromford Housing Group Ltd generates records from our contact with you, including records of some personal information which is subject to the Data Protection Act. Our privacy notice covers the following areas, to explain our approach to data protection. Click on the headings below to see the relevant information:

How we collect personal information

We collect information in a variety of ways including using this website (see Information we collect via this website and Cookies; on various forms, tenancy agreements, and contracts; through our on going contact with you; and in some cases we collect CCTV images. If you provide us with personal information relating to members of your family or your associates we will assume that you do so with their knowledge and their consent to the collection and processing of the information. It is important that you notify us of any changes to your personal information.

"Sensitive" personal information

We collect personal information about: Customers. This includes current, former and potential customers, who live in our properties or access our support and other services, and could also include their family and people associated with them. Colleagues. This includes current, former and potential colleagues, as well as board and committee members, apprentices and volunteers. Anyone who makes a complaint or enquiry and visitors to our website and offices.

Job applicants and our current and former colleagues

When individuals apply to work at Bromford, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing the applicant beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 18 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with Bromford, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Bromford has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or enquiries

We try to meet the highest standards in all areas of our business. We take any complaints we receive about this very seriously. We welcome any suggestions for improving our procedures. If you do make a complaint or enquiry we may collect and store personal information in relation to this matter, we will keep it secure and use it only for the purpose it was collected. When the matter is resolved or completed, we will retain the details in accordance with our retention schedule and then destroy them.

Information we collect via this website

We collect and store personal information via this website for a number of reasons – see above – including to help us provide better services and products to customers and potential customers. The information we collect fits into two categories: 1.Personal information entered into online forms by visitors to this website. 2.Anonymous statistical information collected by cookies. If you request a brochure, call back or information from us via an email, online form or register your interest in a service we will use your information to fulfil that request.

Use of cookies by this site

See Cookies page

CCTV

Some of our properties have CCTV in external public areas to deter crime and promote public safety by helping to identify and prosecute criminal offenders. You can ask for a copy of any CCTV images taken of yourself by making a subject access request.

Sharing your information

Your personal information will be kept secure and confidential. Usually we will not disclose personal data without consent but we may share information between Bromford Group companies, with contractors or third parties and , other agencies we work with, including local authorities, Social Services, police, other social landlords and other agencies when Bromford believes it is in your or the public’s interest to do so, or as required by law.

Accessing your information

Under the Data Protection Act 1998 individuals can find out if we hold any personal information (including CCTV images of themselves) by making a subject access request. If we do hold information about you we will tell you what this is and let you have a copy of it. We make a nominal charge of £10 towards our administration costs; however, we will waive this for a reasonable first request. Second and subsequent requests will incur the £10 fee. We will require proof of your identity before we disclose information to you. You can ask for your information by writing to or emailing the Head of Governance to governance@bromford.co.uk or downloading and completing the <a href="http://bromford.prododev.com/media/391896/subject_access_request_form.pdf">Subject Access Request Form</a> and sending it to: Subject Access Request Head of Governance 1 Exchange Court Broadlands Wolverhampton WV10 6AU

Security of information

For further information on how we maintain the security of your information, please see our Data Protection Policy

Changes to our privacy notice

This privacy notice will be updated to reflect changes either to the way in which we operate or changes to the data protection legislation. To make sure that you keep up to date, we suggest that you revisit this notice from time to time.

Links to other websites

The notice is limited to this website only. If you follow a link to an external site, we recommend that you check the privacy notice of that site before giving any personal details.

Contacting us

We welcome any queries you may have regarding this privacy notice, or any information we hold about you. Please contact us at governance@bromford.co.uk