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Ways to buy

Our purchasing package can help you in many ways

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Passionate about great service

At Bromford Homes we are passionate about people so providing you with excellent customer service, the best advice and help is important to us. We promise that:

  • All our advertising, sales and marketing materials will be clear and accurate
  • Fair terms and conditions will be used in our sale contract
  • You will have detailed information about the home you are buying
  • You will receive regular updates on the legal progress to keep you informed about how things are progressing
  • We will provide you with reliable and realistic information about when your new home will be finished and the estimated handover and legal completion date
  • You will be invited to a demonstration of your new home where you will be shown how everything works
  • We will explain about the New Home Warranty Cover
  • Health and safety advice about visiting and living on an active development will be explained
  • You will receive useful information on buying your home, moving in and maintaining your new home together with warranties and guarantees
  • We will hand over a clean and tidy home when you move in
  • An after-sales service and formal complaints procedure will be provided to you.

Consumer Code for Home Builders

We also follow the Consumer Code for Home Builders, which was developed by a leading group of housebuilders and construction industry bodies in partnership with the government.

The code requires all homebuilders to meet its standards in the marketing and selling of homes and in their after-sales customer service. Its purpose is to make sure that homebuyers:

  • Are treated fairly
  • Know what service levels to expect
  • Are given reliable information they can use to make their decisions
  • Know how to access a speedy, low-cost dispute resolution process if they are dissatisfied.

Here is a full copy of the Consumer Code for Home Builders as updated in April 2013. Or you can visit  www.consumercodeforhomebuilders.com for more information.